Shipping Policies

MuseumShop Shipping and Returns Policy

1. Order Processing Time:

  • Orders are processed within 2 business days (Monday to Thursday).

  • Orders placed on Fridays or weekends will be dispatched on Monday (unless public holiday)

  • During peak periods (e.g., holidays), processing may take slightly longer.

  • We will inform you of any delays.

2. Shipping Rates and Delivery Estimates:

Domestic Shipping:

  • Urban North Island: 1 business day

  • Rural North Island: 2-3 business days

  • Urban South Island: 2–3 business days

  • Rural South Island: Up to 7 business days

·International Shipping:

  • For international orders we currently ship online orders only to Australia. For other countries, please contact us directly.

  • Delivery times vary based on the carrier and may be subject to delays.

3. Shipping Confirmation & Order Tracking:

  • Once your order ships, you’ll receive a confirmation email with tracking details.

  • Track your shipment anytime on the courier’s website.

  • Orders are sent signature required for insurance, or if given delivery instructions non-signature we will use photo proof of delivery, please note if parcel goes missing or is damaged after photo proof is not covered by insurance.

4. Customs, Duties and Taxes:

  • International orders may incur customs fees, duties and taxes, which are the buyer’s responsibility. Please check with your local customs office for more information before ordering.

5. Damages and Issues:

  • Please inspect the parcel on arrival. If there is visible damage, do not sign for it, courier will record that item received damaged.

  • If your order arrives damaged, notify us within 24 hours with photos of damaged exterior as well as damage to products.

  • Postal charges on faulty items is covered by the Hundertwasser Art Centre, please contact for authorization of return and courier label allocation.

6. Exchanges:

  • We accept exchanges within 30 days if items are returned in original packaging and condition excluding earrings, clearance or special-order items.

  • Additional postal charges are the customers’ responsibility for any exchanges

  • Due to hygiene reasons, we are unable to accept returns of earrings unless they are deemed faulty.

Courier Information

We currently use NZ Post Courier services, which require a street address for delivery. PO Box addresses are not accepted.

Rural Deliveries: Please check the NZ Post courier locator on their website to determine if your address is classified as rural. If it is, an additional lead time may apply.

Delivery Options: Standard method is signature on delivery which ensures your parcel is insured. If you choose not to use this option it can be left with Photo proof of delivery but there is no insurance included.

Missed Deliveries: If you’re not home when the courier arrives, a card will be left to arrange a convenient delivery time.

Damages: If your order arrives damaged, notify us within 24 hours of delivery. Images will be required to initiate an insurance claim.

Delivery Times & Costs

Freight Charges: Displayed beside each listing, and combined rates are automatically calculated for multiple items in one order. Bulky or heavy orders going to rural or inter-island addresses may incur extra charges. We’ll contact you if this applies.

Delivery Charges: Quoted in New Zealand dollars, including GST and cover packaging, delivery, and insurance.

Delivery Address

Ensure the correct address is provided, as incorrect details may cause delays and potentially additional fees.

Standard Delivery Times

Estimated delivery is 1–3 business days for urban orders, with up to 5 additional days for rural locations. We’ll notify you of any expected delays.

Click & Collect

Currently we cannot offer click and click orders online, but they can be done over the phone and can be collected from the MuseumShop in the Hundertwasser Art Centre with Wairau Māori Art Gallery, Whangārei Town Basin. You’ll receive a dispatch email once your order is ready for pickup.

International Orders

We ship online orders to Australia and can arrange international shipping elsewhere by request.
For urgent requests, please contact our team at 09 430 4221 or email shop@hundertwasserartcentre.co.nz.