Terms & Privacy

PLEASE KEEP YOUR TICKET AS PROOF OF ENTRY

• Proof of address such as photographic identification or suitable proof of residence may be required to access discounted prices. It is the responsibility of the ticket holder to provide this at the time of entry. Failing to do so may result in the ticket holder being refused entry.

• There are no refunds or exchanges on any ticket (including but not limited to where a ticket has been stolen, lost, damaged or defaced in any way or where the ticket holders' circumstances have changed) except as required by the Consumer Guarantees Act or in circumstances deemed exceptional by Hundertwasser Art Centre after adequate consultation.

• All Children aged 12 years and under must always be accompanied by an adult while inside Hundertwasser Art Centre

• Food and drink are prohibited in all galleries and in the retail shop 

• Recorded video surveillance operates continuously throughout all public spaces and galleries

• Ticket holders consent to being filmed or recorded during their visit 

• It is the responsibility of ticket holders not to breach copyright when photographing artworks in the galleries

• Late arrival during busy periods where pre-bookings are required, may result in lack of or delayed admission

• The Hundertwasser Art Centre reserves the right to vary the program, prices and the audience capacity of an event without prior notice. 

• If the Hundertwasser Art Centre has to cancel your pre-booked admission or event due to reasons beyond our reasonable control, we will advise you. In this case, our liability is limited to a full refund equivalent to the original fee paid. We will not refund any travel, hotels or any other cost.

• Tickets may not be re-sold for a premium or used as advertising, promotion, or for other commercial purposes without the written consent of Hundertwasser Art Centre. If a ticket is in breach of this condition, the bearer of the ticket shall be refused entry. 

• Hundertwasser Art Centre reserves the right to ask any ticket holder to leave without compensation, in circumstances where there is cause to believe that the ticket holder has breached these terms and conditions. Breaches may include but are not limited to failing to comply with the law, regulation or rules applying to an event, contravening staff instructions, or threatening the security of Hundertwasser Art Centre and the safety of staff and visitors. 

• Hundertwasser Art Centre reserves the right to inspect the bags of visitors 

• We require visitors to check umbrellas, backpacks, motorcycle helmets, balaclavas, shopping bags, tripods and large bags into our cloakroom at the front desk.

• Smoking and vaping is not permitted anywhere in the Hundertwasser Art Centre.

Contact us at enquiries@hundertwasserartcentre.co.nz 

Hundertwasser Art Centre respects and protects the privacy of our website users.

The collection and use of personal information by Hundertwasser Art Centre is regulated by the Privacy Act 2020 and the Local Government Official Information Act 1987.  Personal information may be collected only for a lawful purpose connected with a function or activity of Hundertwasser Art Centre and only if necessary for that purpose. You may have access to that information and may request to change it.

Hundertwasser Art Centre may collect, retain and update personal information about you which you provide either directly or indirectly. An example of directly provided information is if you send us an email enquiring about information on Hundertwasser Art Centre services or events, or to go on mailing lists. An example of indirectly provided information is through your use of this site and the services and functionality it offers.

Please note that we may collect website visitors' contact information, e.g. email addresses. This information may be used to send general promotional material about our activities which we believe may be useful to you, and to respond to queries arising from our website. Notwithstanding this, we would only use or disclose personal information that you have provided to us or which we have obtained about you if: you have authorised us to do so; we have informed you of the intended use or disclosure and you have not objected to that use or disclosure; or we are authorised, required or permitted by law to use or disclose the information, e.g. for law enforcement.

Hundertwasser Art Centre intends to provide overall statistics about users, site use, demand for relevant products, services, facilities and information, traffic patterns, and related site information to reputable third parties. These statistics will not include any information which personally identifies you.

• The Hundertwasser Art Centre reserves the right to vary the program, prices and the audience capacity of an event without prior notice. 

• If the Hundertwasser Art Centre has to cancel your pre-booked admission or event due to reasons beyond our reasonable control, we will advise you. In this case, our liability is limited to a full refund equivalent to the original fee paid. We will not refund any travel, hotels or any other cost. 

Additional information for admissions

• Should you be unable to visit for whatever reason or wish to change your admission ticket booking date or time, please email us at booking@hundertwasserartcentre.co.nz ideally no later than 10 days prior to your intended visit. Our team will endeavour to accommodate your request. In the event that we are unable to do so, we will offer you an alternative equivalent to the original purchase amount. No refunds will be issued. 

Additional information for attending an event

• Should you be unable to attend an event for whatever reason or should you wish to cancel a ticket to an event, you will need to do so in writing to us at enquiries@hundertwasserartcentre.co.nz ideally no later than 10 days prior to your intended visit. Our team will endeavour to accommodate your request. In the event that we are unable to do so, we will offer you an alternative equivalent to the original purchase amount. No refunds will be issued.  

Additional information if you are hiring an event space

• Should you wish to cancel an event booking that you are hosting, you will need to do so in writing to us at enquiries@hundertwasserartcentre.co.nz

• 30 days or more before the event - 20% discretionary administration fee is applicable.

• Less than 30 days before the event - Should you wish to transfer your booking to another date and time, you will need to do so in writing to us at enquiries@hundertwasserartcentre.co.nz ideally no later than 10 days prior to your event. Our team will endeavour to accommodate your request. If we are unable to do so, no refund will be issued.

All enquiries about or formal requests for information in terms of the Local Government Official Information and Meetings Act 1987, or the Privacy Act 2020 should be made in writing to enquiries@hundertwasserartcentre.co.nz

For more detailed information about the Privacy Act you can refer to the Privacy Commissioner's Guide to the Privacy Act 2020. If you are concerned that Hundertwasser Art Centre may have breached the Privacy Act or if you are not sure of our obligations, you can contact the Privacy Commissioner on the Privacy Hotline at 0800 803 909, or go to: http://www.privacy.org.nz/